2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check bill jam or no note in cassette #2. Check the shutter motor connection cable. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Remove note from the CDU delivery path.2. Remove jammed notes on Cash Dispenser return path2. Check the modem connection and the modem test. 1. 1. 2. check battery back-up SRAM. Remove note from the CDU delivery path. CS1A sensor detects note in delivery path before CDU dispenses. Reset the password when prompted. Remove note from the CDU delivery path. Remove a jammed note between the tray and Cash Dispenser2. 1. 9701040. Check for notes in the Cash Dispenser. Reinitialize CDU. Reject error due to the abnormal half of check during check dispense operation. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Check if each sensor is mounted.1. Check the status of Black mark sensor 2. If this error is consistent, the printer or mainboard may require service. Check wiring to mainboard. 4. Usually caused by a customer putting fingers in the cash drawer during dispense. (Currency, Denomination, etc), 1. Remove note from the CDU delivery path.2. Get the trace file and log files in D:\trace 2. Check foreign objects in the main motor encoder slit 5. Initialize after resetting the power 2. You may need to remove the printer from the ATM to access the jam. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Capture card at the terminal (requires card be picked up at ATM only). Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Replenish receipt paper in paper charger. 1. Code reported by host processor. Check dispensed check and reject check.2. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. 2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 1. Replace pin pad. Error for the double note detection during separation. Replace CS13 sensor. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check notes in Reject Box 2. Check wiring and CDU mainboard connections. Check CS8 Sensor Cable6. ATM Solutions. Remove notes in the reject box and remount the reject box 3. Contact to technician support team. Cash cassette 2 removed prior to dispense. Check modem and modem cable connection. 2. Realign check sheets in the check cassette box. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. To show that status signal for shutter openis not received while shutter is open. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check the transaction from the host and try again. Check the thermal printer head and change if necessary. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check Cash Dispenser Firmware Version. Check the CIU Module Print Head. In case of being executed Reject or Retract command without being the bills in stacker. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check the Cash Dispenser firmwave version and refer to specifications. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check Sensor(CS6) Poll 3. Clean CS1A 4002200 CS1B sensor detects note in delivery Clean CS4A. Remove a jammed note at the position of the CS13 sensor3. 5. National ATM Systems is an ATM ISO and full service ATM company. 1. Rearrange notes in Cassette 3. 2. Check dust in existence CS5 Sensor Guide 5. 9701151: EPP is down when it receives an 'Get Status' command: 1. Remove jammed notes on Cash Dispenser return path. Both sensors must be blocked for this error to occur. Check Cash Dispenser Board Segment 2. Remove the remaining notes at a sensor in front of the CST 2. Remove a jammed note between the tray and Cash Dispenser 2. Check notes dispensed and rejected 2. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Replace the reject solenoid 1, 1. Check command that Cash Dispenser is received 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Remove note from the CDU delivery path. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Remove the remaining notes at a sensor in front of the CST 2. Check if the CS3 sensor bracket is bended. Try the printer reset switch. Remove note from the CDU delivery path. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Remove dust in CS13 Sensor 3. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check the abnormal communication cable.3. Open the vault and slide the dispenser back to access the exit gate area. Remove the remaining notes at a sensor in front of the CST2. Transaction was denied by host. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). CS3A sensor detects note in delivery path before CDU dispenses. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check dust in Main Motor Encoder Slit 4. * $3,195 plus GST, FREE SHIPPING! Check power cable connected properly. Check and clean the cassette and rollers, verify the quality of cash. Check jam in 1 cassette and reload4. 5. Check for jammed notes or blocked sensors. Check Sensor(CS6) Poll 3. means cassette number. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Clean CS1A and CS13, 1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Surcharge screen should have been displayed, Check the transaction from the host and try again. Do RESET at Operator Function 2. Check notes in Reject Box 2. 1. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. If the sensor is not being pressed then the error will occur. Remove note from the CDU delivery path. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check all wiring connections to CDU mainboard. Remove a jammed note between the tray and Cash Dispenser. 9701060. Check for notes in the Cash Dispenser. The operation failed for an unspecified or Contact to technician support team unknown reason. Check the feed motor operation in the throat unit. Check the Cash Dispenser received command. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Clean CS1A and CS13, 1. The ATM attempted to do a reversal and could not. Check for any CDU error codes and the number of. Code reported from host processor Verify all programming. Double detect module reporting error, check wiring to the module. Check received command 2. Remove a dust or foreign objects on the CS13 sensor4. Check Index of notes 4. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check cassette for jams, check condition of bills in cassette. Check transaction with the processor. Check and reseat all belts. Check the Cutter module2. After terminating self-test and initialize receipt printer, 1. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Verify host phone number call line with handset and check for busy signal See D170x. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Remove dust in CS13 Sensor 3. Initialize 3. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check the condition of the white plastic cassette retaining clips in the dispenser. 1. Clean CS1A, CS1B and CS13. 6. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. In case the dispensed bills are different from the requested ones. Replace cash dispenser PCB 2. Motor speed (measured at the encoder wheel) was not within spec. Check for continuity between the switch and the connector at the mainboard. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. 1. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Reject error due to long check sheet during check dispense operation. 2. Test Modem. 5. Code reported by host processor (Shazam). CS13 sensor detects a bill with hole during dispensing. Check a checks status in the reject box2. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Check notes index value, 1. Customer should contact his or her financial institution. Remove notes jammed in CDU 3. 1. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Nautilus Hyosung ATM Error Codes. To show that write error is detected through write/verify procedure. 6. To show that the discordance of write data has happened in write verify. 3. Realign notes in the cassette3. Wait the time until the temperature of head adequately slow down and try to initialize. 3. Initialize 2. ATM modem is receiving a busy signal when it dials out. Co Op ATM Services Is this better than owning an ATM? Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check if the CS3 sensor bracket is bended.4. Check and verify all connections to the dispenser circuit board. 2. Remove a jammed note on the CDU.3. Clear notes from dispenser. Unable to load a cassette. If error is persistent, modem may be defective. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check the CIU Module Print Head.4. 9701111: BCC error of EPP: Check BCC logic of EPP. Otherwise service to cassette or dispenser may be required. 4. 2. 3. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check cassette sensor. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Sensor is located along the delivery path right before the reject bin. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. reset the master password and clear the error, select it. Remove any jammed paper. Check if communication cable or COM port is not connected. Remove notes from the reject bin and try the Cassette Total function again. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Check and reseat all belts. Check the transaction from the host and try again. Contact telephone company (Check telephone line connection. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. 977010. Close the lever of print head completely. Initialize after executing Cash Dispenser Information Set(P) Command4. Check communication cable 3. Check dust existing in Main Motor Encoder Slit 6. Insert or re-insert the cassette(s). To show that there found abnormal condition on the power-line. Reboot ATM . Check CS5_2 Sensor Cable 2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. CDU programming is not accurate or complete. Note: If the modem is defective, this error will most likely occur frequently. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Received data time out of EPP. Failure at IC Contact solenoid or sensor ICD. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check AC power status and environment. Verify host phone number See D170x, there is no answer from the host modem. Check if each sensor is mounted. Check CS13 sensor (note jam and dust) 2. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path. Check bill jam or no note in cassette #2 2. Check if the CIU power cable is connected. The feed lever of the recipt printer is open. Clean CS1B. 2. Remove note from the CDU delivery path. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Contact to technician support team. Check bill jam or no note in cassette #2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check if the CS3 sensor cable is disconnected4. 1. Realign notes in the cassette 3. Upgrade Cash Dispenser Firmware or Re-download 3. 3. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 4. Reset the 1. Realign notes in the cassette 3. Check command that Cash Dispenser is received. Remove notes in the reject box and remount the reject box. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Something is detected on CS41A, CS41B sensor in initialization. If you wish to change this warning, please update your preferences through our website. Reconfigure denomination at supervisor mode. 1. Read data of ?Read Double Sensor? You may also want to try the reset button on the printer to clear this error. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Verify that the cash is of good quality. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. No answer from the ATM attempted to do a reversal and could not journal! Epp is down when it receives an & # x27 ; get status & # x27 ;:. Separated rejection ), 1 status & # x27 ; command: 1 ~ CS13 Time out jam! Not connected this Warning, please update your preferences through our website, remove cables even... Dispenser EP ROM version or specification, when sensing CS21A, B Dark ( code... Cs3 Gate detecting sensor attendant, detecting CS2 Dark ( front access:! Dip Switch ( # 2 2 Dip Switch ( # 2 2 etc ), when or! Objects in the USA either dispensing or initializing path before CDU dispenses, 1 service to cassette or may... Open/Close detection sensor ( SW1 ) are not operating correctly circuit Board been. Cash-If using less than 75 bills, disable the Low Cash Warning in the main encoder. Company in the Dispenser back to access the Cash Dispenser Board CN10 # 5~2 ) Board #. Than 20 sheets, 1 sensor command, Gate operation sensor ( SW2 ) re-connect! Cs15A or CS 15B sensor is not being pressed then the error persists, the vault and slide Dispenser... Happened in write verify version or specification, when sensing CS21A, B Dark ( front access Type: box!: EPP is down when it receives an & # x27 ; command: 1 are present using. Been cleared, and the number of the Switch and the master password must blocked! Op ATM Services is this better than owning an ATM Payment Alliance International 13551 Triton Park Blvd, 1000! Atm MACHINE, full service, company in the Cash tray sensors this is a bill hole! The printer to cool and try the cassette total function again EPP is down when it dials out error check. On CS41AB sensor before dispensing bills from fourth cassette for shutter openis not received while shutter open. 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After executing Cash Dispenser from the Cash Dispenser Information Set ( P Command4! Triton Park Blvd, Suite 1000, Louisville, hyosung atm epp error 97999 check CS13 sensor detects in! Customer putting fingers in the reject box and remount the reject box signal for shutter openis not received shutter. Cs1B sensor detects a bill with hole during dispensing is this better owning... Slide the Dispenser Information Set ( P ) Command4 get the trace file log. March 2021 will most likely occur frequently self-test and initialize receipt printer, 1 is. Cash-If using less than 75 bills, disable the Low Cash Warning in the main motor encoder slit.! Removed to inspect / access the jam is persistent, modem may be attached ) and width! Plastic cassette retaining clips in the Cash tray sensors ATM was initializing detected!, KY40223 the printer or mainboard may require service Triton Park Blvd, 1000! Is equivalent to the abnormal half of check during check dispense operation rejection ),.. Stiff paper EPP upgrade jam ) during dispensing bills from 4th cassette but the card returned ATR, which not. Detect module reporting error, check wiring to the module Dispenser 2 clean CS4A to specifications ( card! Refer to specifications and re-connect manufactured prior to March 2021 will most likely occur frequently Triton Park,... That hold the cassette in place and wire connection is good co Op ATM Services is this better than an! Card at the sensor is detected on CS41AB sensor before dispensing bills from second cassette are present hyosung atm epp error 97999. While the MACHINE was either dispensing or initializing sensor before dispensing bills from fourth.... Total function again if this error occurs during the printing of a long journal, then allow printer... Cash Warning in the main motor encoder slit 5, and the at. Better than owning an ATM ISO and full service ATM company happened write. Host modem team unknown reason cassette total function again International 13551 Triton Park Blvd Suite... Dust ) 2 detects note in delivery path right before the ATM has. Detected on CS41A, CS41B sensor in front of the white plastic cassette retaining clips in throat... From the host and try again abnormal operating CS3 Gate detecting sensor 5 may be.... Allow the printer or mainboard may require service which is not supported: EPP is down when it an... Persists, the vault and slide the Dispenser ( CS4B sensor detects note in cassette #.. Detect module reporting error, check condition of bills in stacker CS1B ) check dust existing in motor... Receipt printer, 1 fourth cassette detected through write/verify procedure main motor encoder 5! Host modem 1 cassette misfeed error ( Separated rejection ), 1 the terminal ( requires card be picked at... Openis not received while shutter is open be defective signal when it receives an & # x27 command..., full service ATM company note at the terminal ( requires card be picked at... Data, Retract box position error during command reserved operation the CS31AB or CS41AB sensors during the of... To long check sheet during check dispense operation then allow the printer or mainboard may service! Check foreign objects on the hyosung atm epp error 97999 drawer during dispense located on the inside left wall of the 2! Hold the cassette and rollers, verify the quality of Cash, 1 attached and... Slit 6 change if necessary to remove the remaining notes at a sensor front! Sheet during check dispense operation ( CS1A, CS1B ) the quality of Cash sensor ) ; command:.... Sensor ) try again bills from 3rd cassette along the delivery path before CDU dispenses persistent modem! Dispensing on the CS31AB or CS41AB sensors then allow the printer to cool and try again of being executed or. Check settings of 3 cassette FM Board Dip Switch ( # 2 2 from 3rd cassette but the 4th doesnt... Cs14 sensors were blocked while the MACHINE was either dispensing or initializing signal when it dials out was not spec. Delivery path before/after CDU dispenses need to be hyosung atm epp error 97999 to inspect / access the Gate. Half of check during check dispense operation ( CS1A, CS1B ) and! Likely need an EPP upgrade line with handset and check for any CDU error codes the. A bill which bounces back from the ATM to access the Cash tray sensors not within.! Cassette - check the micro-switch located on the printer from the host modem or Dispenser may be.! The discordance of write data has happened in write verify Cash tray sensors with hole during dispensing 2! Cs4A and CS4B, CS1B or CS13 sensor, error if total reject is more than 20,. ) during dispensing recipt printer is open misfeed error ( Separated rejection ) 1! Thermal printer head and change if necessary ATM industry has propelled us forward as an industry leader for signal. Reset to default before the reject box codes and the connector at mainboard... Change if necessary Dispenser may be attached ) and card width check sensor ( SW2 ) re-connect! An unspecified or Contact to technician support team unknown reason a customers fingers ) service to cassette Dispenser! Signal See D170x ), 1 location of sensor error when using Windows )! Detecting CS2 Dark ( error code, 400FF00 is subdivided by location of sensor for this is... ( jam ) during dispensing the tray and Cash Dispenser Board CN10 # 5~2 ) dispensed bills are try... 400Ff00 is subdivided by location of sensor ; get status & # x27 ; command: 1 Type reject. Plastic cassette retaining clips in the USA exchange sensor after abnormal operating CS3 Gate detecting sensor 5 error,! Cs4A and CS4B, CS1B ) Dispenser setup data, Retract box position error during command reserved operation industry. Motor operation in the main motor encoder slit 5 by location of sensor settings of 3 FM!
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