To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Just log into your DoNotPay account using any. That simply means the tickets were not used. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. I texted my friend I'm taking to the game right away about these great seats. It says it right in the email of the RESPONSE REQUIRED email. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. This is very poor business practice from any business. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. A link has directed you to this review. For example, even though they promise the return of money for canceled events, it can happen that youll only be. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Privacy Policy. 3, it lays out the ramifications of what they call a dropped sale. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. It is possible to request a refund on a purchased StubHub ticket manually. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. StubHub clearly does not! is an eBay-owned company that allows people to either buy or sell tickets online. 05-07-2021 07:39 PM 0 Reply They did within a few hours. Request and Get a StubHub Refund Right Now. At this point, I guess to be continued is all I can say. So my tickets were listed for $275 a piece, and there were two of them. You listed on multiple sites and therefore opened yourself to this possibility. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Sorry we couldn't be helpful. I spent almost $1600 on tickets. Read on to find out what your best chances of getting a StubHub refund are. Tried to sign in on my account 12/30/2022. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. What can I do about this? Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Under their sellers policy, section 3. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. By clicking 'Buy now,' you complete the order. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. StubHub ticket sellers are charged a 15% fee. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. After the switch, you will enter the email address you use to access the community in order to reset your password. The cancelled ticket resulted in a charge of $680. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. And let's face it, that's the most important part. The fault lies with you alone. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. With only these four steps, your refund request is faxed. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Rich Text; HTML; Preview; Quote. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Mobile app: The seller made a typo on the listing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 24/7 customer support: We are changing the way you register and sign-in to the StubHub Community. You may conclude then that refunds on StubHub tickets are possible just not probable. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Perhaps Its Time to Switch to Something Other Than StubHub. For more information, please see our Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. Especially if you hope to retain residual business income from a seller. I dont even know where to begin besides the fact that Ive just been scammed from this company. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. FanProtect Guarantee: The event was cancelled and rescheduled to December, which we couldn't make. Please do not send original documents as we cannot take responsibility for them. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. StubHub: $128 - $155. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. She explained to me that this dictated that they would need to cancel the charge. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. They said their fraud unit had not picked up on the fraudulent tickets until that day. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Hurry up and access DoNotPay from any web browser to check out everything we offer. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. All this is described in their TOCs. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Did you find it helpful? This is not StubHubs fault. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Thank you! Now StubHub wants to charge me the price of the tickets for a situation that is . UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Order Help; Ticket Delivery 10-23-2021 06:34 PM. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If your order is canceled, you won't be charged. Huh! StubHub is an eBay company that began selling and reselling event tickets in 2000. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. What?!?! StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I informed them that I was only selling tickets tonight one of the event. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. That stinks. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Lindsay is the author of this solution article. Receive a full refund of your purchase 2. This department has no phone nor email? However STUBHUB demanded full payment of the error which is horrific customer service. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. The agent was not able to help me with a password reset. . They kept changing the delivery date. They cost $4,970 (4,100). All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Source. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. I never received notification and Stubhub wanted to charge me $282. 2 Likes Reply. Go to 'My tickets' then Orders in each one to see if you bought tickets. Lindsay is the author of this solution article. Cancelling a sale is a Very Expensive proposition. I NEVER authorized my card to be charged without my permission. They said they couldnt help me because the password reset was going to my Apple ID. MAB, they definitely charged him that. Incurring a charge. Vivid: $271 - $515. Help us improve this article with your feedback. No. The buyer can't just cancel the ticket willy-nilly, either. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Confirming transfers on their email link never works. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Ben - Los Angeles, California. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. From what I understand, there's about 50 brokers . Do NOT use stubhub. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. So I called customer service. StubHub actually delivered the tickets electronically on about 11/24/22. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Removed the Apple ID. I canceled my listing and I get charged the full amount of selling after 10 days ??? Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Wuld be 24 hours before I hear anything back. Yes Use of this website signifies your agreement to our. Check the emails. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Doesn't matter that the sales happened close together. FAQ. All Rights Reserved. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. The agent had to escalate. CardMatch Increased Targeted Offers! StubHub: $245 - $542. Pretty frustrating. To do so they can charge a penalty of up to 100% of the sale price. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The most common reasons an order might be canceled are: Limits on available quantities. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. You will get scammed. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Its location on this page may change next time you visit. To them, comparable means not even close! They responded to my disputes too to make it even worse for me to slow down getting my money back. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Another way you might reach the company is by sending them an email. Terrible experience wit StubHub. 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